For support, SBG suggest you trying to search in the manual or in the help text.
If you need help with your Geo subscriptions or modules, read this first.
At SBG, we also provide the following support:
Urgent support
Phone support, 07:30 -16:30 Swedish time
Phone number: +46 8 562 808 01
Inform us which product the support concerns Geo, GeoPad or GeoRog.
To be able to give you fast support it helps if you have the following information, before contacting us:
- Serial number (Geo = hardware lock number, GeoPad = Not needed, GeoRog = Serial number)
- Software version (Geo = Help About, GeoPad = About GeoPadCE, GeoRog = Lower right corner on the main screen)
- Operating system (Geo = Ex. Windows XP, GeoPad = PocketPC or CE.Net, GeoRog = Linux version Penguin Lower right corner on the main screen)
- A description of the problem
In special cases, for example when you know that you will need support outside working hours please inform us and we will try to arrange the support for you.
Not urgent support or software requirements
For not urgent support we recommend you to use our mail support.
georog@sbg.se
geopad@sbg.se
geo@sbg.se
support@sbg.se
Remote support
Sometimes it is very difficult to solve a problem just by describing it over the phone. In that case we might need to remote control your computer to solve the problem.
Click here to download the remote help client.
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